Download Free Customer Service Resume Templates in Microsoft Word, OpenOffice Writer, and Google Docs with resume tips and examples for each section in 2023.
If you’re looking for work in customer service, where having strong communication skills and the capacity to manage stressful circumstances is crucial, you must have a captivating resume that showcases your experience and knowledge.
The secret to crafting a resume that sells you as a valuable customer support agent is to highlight your most impressive skills and experiences. With the help of this article, you can create a resume that will catch the attention of hiring managers and encourage them to find out more about you.
Download Customer Service Resume Templates
We have crafted the following Customer Service Representative Resume Templates in Microsoft Word, OpenOffice Writer, and Google Docs.
Click the button below to download the template of your choice:
Customer Service Resume Template
Microsoft Word OpenOffice Writer Google Docs
Entry-Level Customer Service Resume Template
Microsoft Word OpenOffice Writer Google Docs
Customer Service Resume Design Samples
Customer Service Resume Sample (Plain Text)
Hannah Martins
Customer Representative
456-256-7852
hannah.martins@example.com
www.linkedin.com/hannahmartinsProfessional Summary
Enthusiastic customer service representative with five years of retail experience answering all types of consumer questions. Highlights of my career include being recognized as “Employee of the Month” for consecutively six months and getting 95% positive client survey results at Aztec Solutions. Looking for a position with Pioneer Tech where I can use my customer service skills to deliver and sustain the best level of customer service.
Work Experience
Phantom Electronics
Customer Representative
New York City, NY
May 2017 – PresentResponsibilities:
- Aided customers with inquiries regarding goods and services, providing guidance and responses
- Managed a significant volume of customer calls and emails to make sure issues were quickly and correctly fixed.
- Used customer service software to monitor and record client grievances
- Collaborated with various departments to make sure that client concerns were immediately handled.
- Supervised a team of 15 customer care agents, making sure they met performance requirements and provided excellent customer service.
- Created and implemented customer service strategies to boost client satisfaction and retention.
- Customer feedback was analyzed, and recommendations for improving the product and service offerings were given to various departments.
- Served as a point of contact between consumers and other departments to ensure quick and accurate issue resolution.
Skills
- Data Entry and Management
- Verbal & Written communication skills
- Proficient in Microsoft Office Suite and Google Suite
- Knowledge of POS systems and CRM
- Call Management
- Customer Account Management
- Product Promotion
- Strong problem-solving skills
- Ability to work well under pressure
- Capable of working with the team
Education
Bachelor’s Degree in Business Administration
Berkeley College
New York, NY
Graduated – May 2016Certifications
- Certified Customer Service Professional (CCSP)
Entry-Level Customer Service Resume Sample ( Plain Text)
Lauren Jones
598-456-7899
Laurenjones@example.com
www.linkedin.com/lauren_jonesObjective:
Professional in communication and customer service seeking work as a retail employee in Washington. Committed to providing top-notch service in a setting that prioritizes teamwork and the needs of the client. Would like to be employed in an entry-level customer service position where I can use my strong communication and problem-solving skills to provide superior customer care.
Education
Associate’s Degree in Business Administration
Western Washington University
Bellingham, WA
Graduated – June 2022Work Experience
Terri & Johnsons Corp
Sales Associate
Washington, WA
Feb 2022 – March 2023Job Responsibilities:
- Assisted clients make purchases by providing product expertise and recommendations.
- Dealt with cash registers and money.
- Maintained a clean and organized shopping environment
- Collaborated with other salespeople to meet sales goals.
Skills
- Verbal and written communication skills
- Strong problem-solving skills
- Ability to work well under pressure
- Proficient in Microsoft Office Suite and Google Suite
- Familiarity with customer service software
Certifications
- Certified Customer Service Professional (CCSP)
Tips On Writing A Professional Customer Service Resume
- Your resume needs to be clear and straightforward to read.
- Use bullet points and bold headers to draw attention to important information.
- Focus on how you assisted consumers in the past and your previous customer service experience.
- You may use the powerful action verbs “achieved,” “resolved,” and “collaborated” to describe your accomplishments and responsibilities.
- List your skills that are relevant to provide customer service, such as active listening, problem-solving, and empathy, especially if you can back them up with concrete examples.
- Give numbers to support your successes, such as the daily customer count serviced or the percentage increase in client satisfaction.
- Create a resume that is specific to the position you want to apply for.
- Make sure your resume is free of grammatical and typographical errors.
How To Write An Entry-Level Customer Service Resume?
Start by establishing a challenging goal.
Your resume should begin with a compelling aim that conveys your enthusiasm, passion, and desire to make a contribution to the customer service sector. Your transferrable talents and eagerness to learn and grow in the role should be highlighted.
Focus on important skills
Even without prior experience, you most likely possess transferrable talents that are helpful in a customer service career. Taking cooperation, problem-solving abilities, and communication as examples.
Display any relevant academic qualifications or training.
In your education section, be sure to draw attention to any coursework or training you have taken in the field of customer service. Include relevant seminars, diplomas, or courses that demonstrate your commitment to learning the necessary information for the role.
List any volunteer or part-time jobs you’ve held.
If you have done volunteer work or performed part-time employment that required you to engage with people or give assistance, list these experiences on your resume. Pay attention to the duties of those roles that include providing customer service, such as assisting clients, responding to inquiries, using client records, or handling issues.
Mention notable accomplishments
Include any accomplishments that demonstrate your expertise in teamwork, problem-solving, or interpersonal skills, which are all aspects of customer service.
Including a strong cover letter
Your resume may be improved with a strong cover letter that details your qualifications and enthusiasm for giving exceptional customer service. Include a cover letter that details your interest in the job, your applicable skills, and how many
Section-Wise Resume Writing Tips
Follow the below-given tips for each resume section.
How To Add Contact Information?
- You should use larger letter sizes and type your entire name exactly as it appears.
- Instead of a slang term or nickname, use a business email address that includes your name.
- To make your name and headers stand out, choose a legible font in a slightly higher font size.
- Make sure your resume is formatted consistently and uses the same typeface throughout.
Writing A Professional Customer Resume Summary
- Begin your summary with a compelling opening sentence that grabs the reader’s attention and emphasizes your enthusiasm for customer service.
- Provide a brief overview of your roles and responsibilities, focusing on your accomplishments and the skills you developed. Emphasize any specific achievements that demonstrate your ability to provide outstanding customer support or resolve complex issues.
- Include a list of key skills and qualifications that are relevant to the customer service role. Make sure to align your skills with the requirements mentioned in the job description.
- Emphasize your commitment to providing exceptional service and maintaining positive customer relationships.
- End your resume summary on a positive note by expressing your enthusiasm for the customer representative role and your eagerness to contribute to the success of the company.
Correct Example
“Dedicated customer service representative with 5+ years of experience in a high-volume call center. Proven track record of exceeding customer satisfaction targets by providing prompt and effective resolutions to inquiries and complaints. Skilled in building rapport, multitasking, and utilizing CRM software. Committed to delivering exceptional service and fostering positive customer relationships.”
Incorrect Example
“Looking for a customer service job. I have some experience in dealing with customers and can use a computer.”
How To Write A Strong Customer Service Resume Objective?
Tailor it to the position: Customize your objective statement to align with the specific job you’re applying for. Research the company and the customer service role to understand their needs and expectations.
Keep it concise: A resume objective should be brief and to the point. Limit it to 2-3 sentences to ensure it grabs the reader’s attention and provides a clear snapshot of your qualifications.
Highlight relevant skills and experience: Identify the key skills and experiences that make you a strong candidate for the customer representative position. Focus on those that are directly applicable to customer service, such as excellent communication, problem-solving, and interpersonal skills.
Express enthusiasm and motivation: Show your enthusiasm for the role and the company you’re applying to. Emphasize your commitment to providing exceptional customer service and your eagerness to contribute to the company’s success.
Be specific and measurable: Whenever possible, include specific details or accomplishments that demonstrate your capabilities. For example, mention your experience in handling a certain volume of customer inquiries, achieving customer satisfaction targets, or resolving complex issues.
Correct Example
“Passionate about improving people’s quality of life by providing the greatest care and support. To get employed for an entry-level customer service position at a Kalypso corporation and use my strong communication and problem-solving skills to provide superior customer care.”
Incorrect Example
“Passionate about improving people’s quality of life. To get employed for an entry-level customer service position at a Kalypso corporation.”
Describing Work Experience On A Customer Service Resume
- Start each bullet point with strong action verbs to convey your responsibilities and achievements.
- Whenever possible, quantify your achievements to showcase the impact you had in your previous roles. For instance, mention the number of calls or inquiries you handled daily or the percentage increase in customer satisfaction during your tenure.
- Emphasize your dedication to providing excellent customer service. Describe how you effectively resolved customer complaints, demonstrated empathy, and ensured customer satisfaction.
- Mention your ability to actively listen, clearly explain complex concepts, and how you adapted your communication style to different customers.
- Demonstrate your problem-solving skills by providing examples of challenging situations you faced and how you successfully resolved them.
- Highlight your ability to handle multiple tasks simultaneously without compromising the quality of service.
Correct Example
Lythos’ Creations
Senior Customer Service Representative
Houston, TX
March 2020 – PresentJob Responsibilities:
- Provided extensive customer support over the phone, over email, and through chat, handling challenging issues and ensuring customer satisfaction.
- Mentored and trained fresh customer service representatives on company policies and procedures, and performance assessments, frequent coaching, and Improved team effectiveness were all implemented.
- Managed a team of 15 customer care agents, making sure they met performance requirements and provided excellent customer service.
- Created and implemented customer service strategies to boost client satisfaction and retention.
Incorrect Example
HR at Lythos Creation
- Provided extensive customer support.
- Mentored and trained fresh customer service representatives.
- Managed a team of 15 customer care agents.
- Created and implemented customer service strategies.
Customer Service Skills To Include In Your Resume
- List your most important skills in a distinct section at the top of your resume.
- Compare your skills to those listed in the job description to demonstrate that you meet the requirements for the position.
- Mention all of your technical and soft skills.
- Don’t use general skills outside of context. Instead, give concrete instances or accomplishments that illustrate your mastery of each ability.
- Start with the most crucial and applicable qualifications for a CSR role.
- Highlight your linguistic abilities if you speak various languages well, especially if they correspond to the consumer base of the organization.
List relevant key skills and proficiencies
- Communication Skills
- Empathy and Patience
- Problem-Solving
- Product Knowledge
- Time Management
- Adaptability
- Conflict Resolution
Hard Skills
- Computer Skills
- Technological Knowledge
- Multilingual Skills
- Data Entry
- Sales
- Product or Service Training
Soft Skills
- Communication
- Active Listening
- Problem-Solving
- Adaptability
- Teamwork
- Time-Management
- Conflict Resolution
Additional Sections To Add To The Customer Service Resume
Certifications and Training: Include a section that highlights relevant certifications, such as customer service training programs, courses in conflict resolution, or industry-specific certifications.
Achievements or Awards: If you have received any accolades or recognition for your exceptional performance in customer service, create a section to showcase these accomplishments.
Languages: If you are bilingual or proficient in multiple languages, especially those relevant to the customer base or the industry you’re applying to, include a section that highlights your language skills.
Technical Skills: If there are specific software programs, tools, or technology relevant to customer service that you are proficient in, create a section to highlight your technical skills.
Volunteer Work or Community Involvement: If you have volunteered in roles that involved customer service or community engagement, consider adding a section to highlight your volunteer experience.
Professional Memberships: If you are a member of any professional associations or organizations related to customer service, include a section to highlight your affiliations.
Prompts To Generate Customer Service Resume In ChatGPT
We must provide precise prompts to construct a resume. You’ll have the outcomes you want.
The prompts for each component to utilize when creating a resume in ChatGPT are listed below.
ChatGPT Prompt To For Generating Resume Objective/ Resume Summary
“Write a compelling resume summary for a customer service resume with (n) years of experience.”
“Write a strong resume objective for an entry-level customer service representative.”
ChatGPT Prompt For Work Experience Section
“Write a professional resume work experience for customer service representative.”
“How to showcase (n year) work experience on your customer service resume?”
ChatGPT Prompt For Skills Section
“Write the important skills relevant to a customer service resume”
“What are the technical skills for a customer service representative?”
“Write the hard skills for customer service representative.”
“What are the soft skills for a customer service representative?”
“List the soft skills for a customer service resume.”
ChatGPT Prompt For Additional Sections Of
“What are the additional sections to add to a customer service resume?”
“Additional sections for enhancing the customer service resume.”